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Ultimate Customer Defined

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Off-site Ultimate Customer Links, User Submitted

The following links have been collected through user bookmark submission in the Ultimate Customer category. Please note, because these resources are off-site we cannot guarantee the accuracy or quality of any information.

Fri Aug 22

• The Ultimate Question - by Fred Reichheld
• The Ultimate Question: Measuring your Net Promoter Score
• Net Promoter - About the Book
• Service Untitled " Book Review: The Ultimate Question - customer service and customer service experience blog

Tue Feb 26

• How To: The Ultimate Consumerist Guide To Fighting Back (Revised Edition)

Mon Jul 30

• Are Your Customers Happy? Ask One Question to Find the Answer...: Another customer loyalty blog.

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Off-site Ultimate Customer Research Links

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